Privacy Policy
Your privacy is important to us. This policy explains how shionlild.com collects, uses, and protects your personal information when you use our mobile game development and trading platform.
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect includes:
- Personal Identification Information: Name, email address, phone number, and other contact details when you register for an account or contact our support team.
- Technical Information: IP address, browser type, operating system, device identifiers, and usage data collected automatically when you visit our platform.
- Game Development Data: Project files, development progress, trading preferences, game assets, and related documentation you upload or create on our platform.
How We Use Your Information
We use the collected information for several legitimate business purposes:
Service Provision
To provide access to our game development tools, trading platform, and user account management services.
Communication
To send important updates, security notifications, and respond to your inquiries and support requests.
Platform Improvement
To analyze usage patterns, improve our services, develop new features, and enhance user experience.
Security & Safety
To protect against fraud, unauthorized access, and to maintain the security and integrity of our platform.
Legal Compliance
To comply with legal obligations, respond to lawful requests, and protect our rights and interests.
Marketing (with consent)
To send promotional materials and updates about our services, only with your explicit consent.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users, under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice provided.
Your Rights and Choices
You have several important rights regarding your personal information:
Access and Portability
You can request access to your personal data and receive a copy in a portable format.
Correction and Updates
You can request corrections to inaccurate or incomplete personal information.
Deletion Rights
You can request deletion of your personal information, subject to legal and business requirements.
Objection and Restriction
You can object to certain processing activities or request restriction of processing.
Marketing Preferences
You can opt out of marketing communications at any time through your account settings.
Data Breach Notifications
You will be promptly notified in the unlikely event of a data breach affecting your information.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Encryption
All data transmitted to and from our platform is encrypted using industry-standard SSL/TLS protocols.
Secure Infrastructure
Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring.
Access Controls
Strict access controls ensure that only authorized personnel can access your personal information.
Important: While we implement robust security measures, no system is completely secure. We encourage users to maintain strong passwords and use two-factor authentication when available.
Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies to enhance your experience and collect usage data:
Essential Cookies
- Authentication and session management
- Platform functionality and preferences
Analytics Cookies
- Usage pattern analysis and platform improvement
- Performance monitoring and optimization
- Aggregate statistics and reporting
Cookie Management: You can control cookies through your browser settings. However, disabling certain cookies may limit platform functionality. See our Cookie Policy for detailed information.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law:
Active Accounts
Personal information is retained while your account remains active and for a reasonable period after account closure to comply with legal obligations.
Legal Requirements
Some information may be retained longer to comply with legal obligations, regulatory requirements, or to resolve disputes.
Business Records
Transaction records and business communications may be retained for accounting, tax, and business purposes.
Security Purposes
Security logs and audit trails may be retained to maintain platform security and investigate potential issues.
International Data Transfers
As a global platform, we may transfer your personal information to countries other than your residence. These transfers are subject to appropriate safeguards:
Adequacy Decisions
Where possible, we transfer data to countries that have been deemed to provide an adequate level of protection by relevant authorities.
Standard Contractual Clauses
We use standard contractual clauses approved by relevant authorities to protect personal information during international transfers.
Certification Programs
We participate in recognized certification programs that provide additional protections for international data transfers.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contract Performance
To provide the services you request and fulfill our contractual obligations to you.
Legitimate Interests
To improve our services, prevent fraud, and conduct business operations that do not override your fundamental rights.
Consent
For certain activities like marketing communications, where you have given explicit consent.
Legal Obligations
To comply with legal requirements, tax obligations, and regulatory compliance.
Children's Privacy Protection
Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Important: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@shionlild.com so we can address the situation.
Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
Notification Process
We will notify you of significant changes via email or prominent notice on our platform at least 30 days before the changes take effect.
Policy Version Control
The effective date of this policy is clearly indicated at the top of this page. We maintain a record of previous versions.
Continued Use
Your continued use of our platform after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Company Address
245 Tottenham Court Road
Fitzrovia, London W1T 7NF
United Kingdom
Phone Number
+44 20 7946 0837
Email Address
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Data Protection Officer: For specific privacy concerns or to exercise your rights under applicable privacy laws, you may also contact our designated Data Protection Officer at dpo@shionlild.com.